This Privacy Policy describes how we collects, uses, and discloses your personal information when you use our website and services related to carer services in the UK.
1. Information We Collect
We collect several types of information to provide and improve our services:
- Client Information: This includes your name, contact information, address, medical history (with your consent), and details of your care needs.
- Carer Information: This includes your name, contact information, DBS check results, qualifications, and references.
- Usage Data: We may collect information about how you access and use our services, such as browsing history and service usage patterns.
2. How We Use Your Information
We use your information for the following purposes:
- To provide carer services: We use your information to match you with a suitable carer, develop care plans, and manage your care needs.
- To communicate with you: We may use your information to contact you about your care services, appointments, changes to our policies, and promotional offers (with your consent).
- To improve our services: We use your information to analyze usage trends and improve the functionality and user experience of our services.
- To comply with legal obligations: We may use your information to comply with legal and regulatory requirements.
3. Legal Basis for Processing
We process your information based on the following legal grounds:
- Contract: In some cases, we need your information to fulfill our contractual obligations to provide you with carer services.
- Legitimate Interests: We may use your information for our legitimate interests, such as improving our services and sending you promotional offers (with your consent).
- Consent: We will obtain your explicit consent before processing your information for specific purposes, such as using your medical history for care planning.
4. Data Sharing
We may share your information with third-party service providers who help us deliver our services. These third parties are obligated to protect your information and comply with all applicable data protection regulations.
We may also disclose your information if required by law, to protect our rights, or in the event of a merger or acquisition.
5. Data Retention
We will retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have certain rights regarding your personal information:
- Right to access: You have the right to request a copy of the information we hold about you.
- Right to rectification: You have the right to request that we correct any inaccuracies in your information.
- Right to erasure: You have the right to request that we erase your information in certain circumstances.
- Right to restrict processing: You have the right to restrict how we process your information.
- Right to object: You have the right to object to how we use your information for marketing purposes.
7. Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure. We cannot guarantee the security of your information.
8. Children’s Privacy
Our services are not directed towards children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at sales@londonfcs.co.uk